Privacy Policy & Terms of Service

    1. Introduction: Elevated Express values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure its security.
    2. Information Collection: We collect personal information such as name, address, email address, and payment information to process orders and provide the best possible service. This information is necessary for the fulfillment and delivery of orders and to communicate with our customers.
    3. Information Use: We use the personal information collected from our customers to process orders, to provide customer support, and to improve our services. We do not share or sell any personal information to third parties.
    4. Data Retention: We retain customer personal information for as long as necessary to provide services and to comply with legal requirements. We will delete the information when it is no longer required.
    5. Data Security: We take appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction.
    6. Changes to Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Any changes to the policy will be posted on our website and will take effect immediately.
    7. Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]
  1. Terms of Service:

      1. Introduction: Our online cannabis delivery service provides access to cannabis products for adults 21 years of age and older. By using our services, you agree to be bound by these terms and conditions.
      2. Legal Compliance:  You represent and warrant that you are 21 years of age or older and have the legal right to be gifted and use cannabis products in the state of New York.
      3. Product Availability: We make every effort to ensure that the products listed on our website are available for delivery. However, we cannot guarantee the availability of any product and reserve the right to limit the quantity of products available for sale.
      4. Pricing and Payment: All prices listed on our website are subject to change without notice. Payment must be received in full when an order is processed and delivered.
      5. Delivery: We will make every effort to deliver your order in a timely manner. Delivery times may vary based on location and availability of products.
      6. Returns and Refunds: We do not accept returns of cannabis products. If you receive a damaged or incorrect product, please contact us within 48 hours of receipt to initiate a refund or exchange.
      7. Disclaimer of Warranties: Our services and products are provided “as is” and we make no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials or products included on our website.
      8. Limitation of Liability: We will not be liable for any damages of any kind arising from the use of our services or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
      9. Indemnification: You agree to indemnify, defend and hold harmless our company, its affiliates, officers, agents, employees, and suppliers from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from your use of our services or products.
      10. Governing Law: These Terms of Service and your use of our services are governed under the laws of the state of New York.
      11. Changes to Terms of Service: We reserve the right to modify these Terms of Service at any time. Any changes to the terms will be posted on our website and will take effect immediately. Your continued use of our services after the posting of any changes constitutes acceptance of those changes.
      12. Contact Us: If you have any questions or concerns about our Terms of Service, please contact us at [email protected]

    What do you agree to when placing an order:

    If you place an order, you agree to receive automated text messages for order updates and notifications. We will never spam you or send advertisements through SMS.

    Terms of Service for Automated Text Message Updates:

        1. Agreement to receive automated text messages: By placing an order with us, you agree to receive automated text messages from us regarding updates on your order status.
        2. Frequency of text messages: You may receive up to a maximum of 5 automated text messages per order update. The frequency of text messages may vary depending on the status of your order.
        3. Opt-out option: You may opt-out of receiving automated text messages at any time by replying “STOP” to any of the text messages received. After opting out, you may still receive other transactional messages related to your order.
        4. Message and data rates may apply: Please note that standard message and data rates may apply based on your mobile phone plan.
        5. Compatibility: Our automated text messaging service is compatible with most mobile carriers. However, we cannot guarantee that it will work with all carriers or all mobile devices.
        6. Disclaimer: We will use reasonable efforts to ensure that the automated text messages are accurate and reliable. However, we cannot guarantee that the messages will always be error-free and timely, and we will not be liable for any errors or delays in the content of the messages.
        7. Changes to terms: We reserve the right to modify these terms of service at any time, and your continued use of the service will signify you agreement to the new terms.

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      By placing an order, you are agreeing to receive automated text messages for order updates and you agree to the terms and conditions outlined above.

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